Spa Etiquette


To ensure that all of our guests enjoy a tranquil experience we request that noise is kept to a minimum. Mobile phones should be turned to silent or turned off before you enter the Spa. Smoking is prohibited and we recommend that you refrain from consuming alcohol prior to enjoying your treatments.

Making an Appointment

When considering Villa Thalgo Day Spa we strongly recommend booking ahead of time to avoid any disappointment. Credit card details are required at time of booking to guarantee your appointment. Please mention if you are redeeming a gift voucher.

Arrival Time

Maximise your Villa Thalgo experience by arriving 15 minutes prior to your scheduled treatment time to relax and complete your consultation form.


All prices are subject to change without prior notice. The Spa accepts cash and all major credit cards. Visa, Mastercard and American Express incur a 1.5% surcharge. Hotel guests may charge spa services to their Hotel room account.

Spa Facilities

When you enjoy any treatment booked for 1 hour or more, you will have complimentary access to enjoy the spa facilities, which includes the heated Indoor Pool, hydrotherapy pool & steam room, on the day of your booked treatments.

Gift Vouchers

Vouchers can be purchased in Villa Thalgo Spa or online for a monetary amount or for Treatments and Packages. Please note that appointments are subject to availability.

Gift Voucher Terms and Conditions

Vouchers are valid for 3 years from the date of purchase. Vouchers purchased for specific Treatments or Packages are valid for 12 months from the date of purchase, after this period of time the voucher will revert back to the dollar value for redemption. Vouchers are non-refundable. No extensions are granted on expired vouchers after the 3 year period.

Age Restriction

All guests utilising the facilities and having treatments at Villa Thalgo Day Spa must be over the minimum age requirement of 16 years.

Cancellation Policy

Out of consideration for all our guests, a minimum of 24 hours notice is required to cancel or reschedule an appointment. Cancellation or rescheduling within this time will result in a 50% fee being charged. “No Show” appointments and appointments cancelled on the day will incur a 100% cancellation fee. If a gift voucher was used to guarantee your booking this will result in your voucher being redeemed in full. 7 days notice is required for all conference and group bookings of 6 or more people. Spa Packages which are 4 hours or more in duration require a minimum 72 hours notice to cancel.

Late Arrivals

Arriving late will unfortunately limit the time allocated for your treatment; it will lessen the effectiveness and importantly your pleasure and enjoyment. As a courtesy to all our clients, all treatments are completed as scheduled.


Your comfort is our priority; relaxation is best achieved by wearing comfortable clothing. During your body treatments you will be respectfully draped with towels, with only the specific area undergoing treatment exposed. A robe, towels, slippers and lockers with amenities are all provided. Please bring a swimming costume should you intend to use our hydrotherapy spa, pool or steam room.

Special Health Considerations

Guests with high blood pressure, heart conditions, varicose veins, are pregnant or have health conditions are advised to consult their Doctor prior to seeking spa services. Please inform your therapist of your medical condition or medications being taken as some services may not be suitable.

Refund Policy

All treatments and packages once paid are non-refundable, non-transferable and non-exchangeable.


Please leave your valuables at home. The Spa cannot take responsibility for valuables left in the change room lockers or robes.

Gender Preference

We have both male and female professional therapists, so if you have a preference, please let us know when you make your reservation.

Pre-natal treatments

The birth of a child is a wonderful and profound experience in a woman’s life. Villa Thalgo recognises the importance of nurturing maternal wellness and can advise which services are ideal for you during this special time and which should be avoided. Please let us know of your pregnancy when you book with us at the Spa. Please note that massage will not be performed within the first trimester.

Spa Cuisine

Indulge in the entire experience of Villa Thalgo by enjoying spa cuisine before or after your treatments. A seasonal menu is available from reception or in the relaxation lounge.

Spa Lifestyle

Ensure you maintain the results you have achieved during your treatments at Villa Thalgo, with a customised selection of home care products, all of which are beautifully presented, making them ideal gifts for your friends to enjoy, or the perfect accompaniment for a romantic weekend in your room.