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Contact Us

We always love to hear from you. If you have any questions regarding our spa treatments, gift vouchers or other services.
Please reach out to us below.

Get in Touch

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    Contact Us
    T: 02 4577 1254
    E: spa.cphawkesburyvalley@ihg.com
    Spa Hours

    Mon to Fri: 9:00 am — 5:00 pm
    Sat to Sun: 9:00 am — 6:00 pm

    Our Location

    61 Hawkesbury Valley Way,
    Windsor NSW 2756

    Book an appointment
    Join Our Team

    We are always looking for dedicated and passionate people to join the Villa Thalgo team. Send us your resume & cover letter.

    Email Us
    About Villa Thalgo

    While you are waiting for our response, learn more about the Villa Thalgo brand and ethos.

    About Us

    Spa Etiquette

    Our spa is a tranquil and relaxing environment. We kindly ask that mobile phones are switched off and noise kept to a minimum when entering the Spa.

    Please use the BOOK AN APPOINTMENT function on our website and choose your treatment, therapist and time. Please mention in the notes section if you are redeeming a gift voucher. If you need to change you appointment, please call the Spa on 02 4577 1257.
    Please arrive 15 minutes prior to your scheduled Villa Thalgo treatement. This will give you time to relax, complete your consultation form and outline any specific requirements you may have.
    All prices are subject to change without prior notice. The Spa accepts cash and all major credit cards. Visa, Mastercard, and American Express incur a 1.5% surcharge. Hotel guests may charge spa services to their Hotel room account.
    When you enjoy any treatment booked for 1 hour or more, you will have a complimentary access to enjoy the spa facilities, which includes the heated indoor pool, hydrotherapy pool & steam room, on the day of your booked treatments.
    Vouchers can be purchased in Villa Thalgo Spa or online for a monetary amount of for Treatments and Packages. Please note that appointments are subject to availability.
    Vouchers are valid for 3 years from the date of purchase. Vouchers purchased for specific Treatments or Packages are valid for 12 months from the date of purchase, after this period of time the voucher will revert back to the dollar value for redemption. Vouchers are non-refundable. No extensions are granted on expired vouchers after the 3 year period.
    All guests utilising the facilities and having treatments at Villa Thalgo Day Spa must be over the minimum age requirement of 16 years.

    Out of consideration for all our guests, a minimum of 48 hours notice is required to cancel or reschedule an appointment. Cancellation or rescheduling within this time will result in a 50% fee being charged. "No Show" appointments and appointments cancelled on the day will incur a 100% cancellation fee. If a gift voucher was used to guarantee your booking this will result in your voucher being redeemed in full. 7 days notice is required for all conference and group bookings of 6 or more people. Spa Packages which are 4 hours or more in duration require a minimum 72 hours notice to cancel.

    Arriving late will unfortunately limit the time allocated for your treatment; it will lessen the effectiveness and importantly your pleasure and enjoyment. As a courtesy to all our clients, all treatments are completed as scheduled.
    Your comfort is our priority; relaxation is best achieved by wearing comfortable clothing. During your body treatments you will be respectfully draped with towels, with only the specific area undergoing treatment exposed. A robe, towels, slippers and lockers with amenities are all provided. Please bring a swimming costume should you intend to use our hydrotherapy spa, pool or steam room.
    Guests with high blood pressure, heart conditions, varicose veins, are pregnant or have health conditions are advised to consult their Doctor prior to seeking spa services. Please inform your therapist of your medical condition or medications being taken as some services may not be suitable.
    All treatments and packages once paid are non-refundable, non-transferable and non-exchangable.
    Please leave your valuables at home. The Spa cannot take responsibility for valuables left in the change room lockers or robes.
    We have both male and female professional therapists, so if you have a preference, please let us know when you make your reservation.
    Villa Thalgo recognises the importance of nurturing maternal wellness and can advise which services and treatments are ideal for you and which should be avoided. Please let us know of your pregnancy when you book with us at the Spa. Please note that massage will not be performed within the first trimester.

    A seasonal menu is available from reception in the relaxation lounge and can be enjoyed before or after your Villa Thalgo treatment.

    Ensure you maintain the results you have achieved during your treatments at Villa Thalgo, with a customised selection of home care products, all of which are beautifully presented, making them ideal gifts for your friends to enjoy, or the perfect accompaniment for a romantic weekend in your room.

    Important Information

    We have temporarily moved our facilities inside Crowne Plaza Hawkesbury Valley whilst Villa Thalgo undergoes refurbishment. Please visit the hotel reception on arrival for directions to our new location. We look forward to seeing you soon!

    Yours in health, Villa Thalgo.